ORDERING COMPANY LOGO GEAR Frequently Asked Questions (FAQ)
WILL I SEE A PROOF BEFORE YOU PRINT OR EMBROIDER THE MERCHANDISE?
Yes. Within 2 days after you place order, we will send a proof by email. You can approve or request an edit directly from the proof.
Once you approve, we will schedule production and a ship date which can be viewed in your account.
For edit requests, we can make changes to the color scheme, size or placement of the logo. We will notify you by email of any design changes beyond our control.
CAN I SEE A MOCK-UP BEFORE I PLACE AN ORDER?
Yes. You can click "Request Mock-Up" on any product and upload your artwork. We'll do the rest.
CAN I ORDER SAMPLES BEFORE I PLACE AN ORDER?
Yes. If you need to see the merchandise before placing an order, you can submit an order directly through the site or contact us at firstname.lastname@example.org.
Please note: We do not accept returns in the following brands. All sales are final including sample orders.
For brands not included on this list, please send your request to email@example.com within 30 days after your purchase date. We will send an RA number with return instructions within 2 working days.
Allow up to 3 working days for our Returns Dpt to issue a credit after your return is received.
CAN I RETURN AN ITEM THAT HAS BEEN DECORATED WITH MY LOGO?
Due to the customization of the merchandise we do not accept returns. To prevent potential issues, we provide a detailed proof of artwork that requires your approval before we add print or embroidery to merchandise. It's important to review the proof carefully before approving.
HOW LONG DOES IT TAKE TO SHIP AFTER I PLACE THE ORDER?
5 working days for Screen Print.
7 working days for Embroidery.
Please see our Shipping & Delivery for more details.
HOW DO I REQUEST A SPECIFIC PANTONE COLOR FOR MY LOGO?
You can request a Pantone number(s) in the "Notes" section at Checkout.
Please see here for Pantone options: http://www.pantone-colours.com/
CAN LEAD APPAREL CREATE A HIGH-RES FILE FOR MY LOGO OR DESIGN?
Yes. We offer Art services including hi-res vector files that can be used for print and embroidery. Fee's apply.
WHAT FILE FORMAT CAN I UPLOAD FOR MY ORDER?
You can upload a jpg. png. or pdf. file
Contact us if you have any issue uploading your artwork.
CAN I ADD ADDITIONAL PIECES AFTER I PLACE AN ORDER?
Yes. You must add the pieces within 2 days after the original order date.
Please email us at firstname.lastname@example.org with details.
CAN I SEE HOW MANY ADDITIONAL PIECES I NEED TO ORDER FOR A LOWER PRICE?
Yes. Reference the "Volume Price" box on the product page which shows discounts based quantity.
AFTER I PLACE THE ORDER, THEN WHAT?
Review the order confirmation to make sure the correct Style, Color and Sizes have been ordered.
Then, relax and know that your order is in good hands. We'll contact you if there are any questions.