How to cancel your Launch subscription
How to cancel your Launch subscription
Always Open subscriptions can be canceled directly from the managed subscription section of your Launch dashboard. On-Demand plans are billed per launch and do not require cancellation.
Before canceling, we recommend reviewing any open employee orders and active fulfillment services associated with your account.
How to cancel your Always Open subscription
To cancel your Always Open subscription:
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Go to your Launch dashboard and navigate to Manage Subscription
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Select Cancel Subscription
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Follow the on-screen steps to confirm your cancellation
Your subscription will remain active through the end of your current billing cycle. Employee ordering will continue to be available until that date.
Monthly billing cancellations
Monthly subscriptions can be canceled at any time before the next billing cycle. Your subscription remains active through the end of the current 30-day billing period and will not renew after that date.
Annual billing cancellations
Annual subscriptions remain active through the end of the current 12-month billing term. Canceling an annual subscription before the term ends does not result in a prorated refund — your subscription remains active and all features continue to be available until the term expires.
What happens after cancellation
After your subscription ends:
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Future subscription billing will stop
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Employee ordering will no longer be available
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Open orders already placed through your store will continue to be produced and shipped as normal
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Any remaining inventory, fulfillment activity, or account services will be finalized before the account is fully closed
Your store data
To reactivate your account within the six-month window, visit your Launch dashboard and select Reactivate Plan. See how to manage your Launch subscription for details on selecting a plan.
Questions before canceling?
If you have questions about your subscription before canceling, the Launch team is available to review your options and answer questions about your account. Contact us at accounting@leadapparel.com.
Frequently asked questions
Can I cancel an On-Demand plan?
On-Demand plans are billed per launch at $199 per store opening and do not require cancellation. There is no recurring subscription associated with an On-Demand plan.
When does my Always Open subscription end after cancellation?
Your subscription remains active through the end of your current billing cycle — monthly or annual. Employee ordering continues to be available until that date.
Will I receive a refund if I cancel an annual subscription early?
Annual subscriptions are not eligible for a prorated refund. Your subscription remains active and all features continue to be available through the end of your 12-month term.
What happens to open employee orders when I cancel?
Open orders already placed through your store will continue to be produced and shipped as normal. Canceling your subscription does not affect orders that have already been placed.
What happens to my store data after cancellation?
Your store data — logos, products, employees, and Launch Codes — is retained for six months after cancellation. You can reactivate your account and access your store assets at any time within that window.
Can I reactivate my account after canceling?
Yes. Your store data is saved for six months after cancellation. To reactivate, visit your Launch dashboard and select Reactivate Plan.