Understanding product availability

Product availability can change quickly across apparel, drinkware, bags and premium retail brands. Launch by Lead Apparel helps admins monitor inventory levels in real time so employees can only order products and sizes that are currently available.

This helps reduce backorders, production delays and inventory-related issues during the ordering process.


Real-Time Inventory Tracking

Launch by Lead Apparel has one of the most up-to-date inventory tracking systems available for company merchandise programs. Product inventory is connected directly to manufacturer stock levels, helping admins and employees view current availability in real time.

Because Launch offers many premium retail brands with fluctuating inventory levels, occasional stock changes outside of our control can still occur — especially during seasonal demand increases or manufacturer sell-outs.

When these situations happen, the Launch team works to keep both admins and employees informed while helping provide alternative product options when possible.


Out-of-Stock Products

If a product or size becomes unavailable, employees will not be able to place an order for that item through the store.

Out-of-stock sizes and products are automatically restricted on the front-end ordering experience to help prevent unsupported backorders.

This helps reduce delays and improves order accuracy during production.


Low Inventory Alerts

Launch allows admins to monitor low inventory directly inside their dashboard.

When inventory begins running low:

  • An alert icon will appear on the product
  • Current manufacturer inventory can be viewed
  • Custom low-stock thresholds can be configured
  • Optional email notifications can be enabled

This helps admins proactively manage products before items become unavailable.


Discontinued Products

Occasionally, manufacturers discontinue products, colors or styles.

When a product is marked as discontinued (“DC”), employees will no longer be able to order the item through the store.

However, discontinued products may still remain active inside the admin dashboard until manually removed.

It is the admin’s responsibility to remove discontinued products from their store when no longer needed.

Please note:
Discontinued products may still count toward your store’s product limit until removed.


Backorders and Sell-Outs

Launch does not allow employees to place backorders for unavailable products or sizes.

If an item or size is unavailable, employees will need to select an alternative product or size currently in stock.

In some cases, inventory may sell out after an employee has already placed their order but before production begins.

If this occurs, the Launch team will contact the employee to:

  • Explain the inventory issue
  • Review alternative product or size options
  • Determine whether the employee would like to place a revised order for the next production run

This process helps maintain order accuracy while keeping employees informed throughout fulfillment.


Managing Product Availability

Admins can help reduce inventory-related issues by:

  • Reviewing low inventory alerts regularly
  • Removing discontinued products from their store
  • Offering multiple product options across categories
  • Refreshing products periodically throughout the year

Stores with a balanced product mix often provide more flexibility when inventory fluctuations occur.


Best Practices

  • Monitor low inventory alerts regularly
  • Remove discontinued products from your dashboard
  • Offer multiple apparel and product alternatives
  • Expect seasonal inventory fluctuations with premium brands
  • Add replacement products when popular items sell out
  • Review product availability before large employee launches

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