Common questions when ordering

100% Money Back Guarantee from Lead Apparel

Have 100% confidence when ordering your custom clothing from Lead Apparel, Guaranteed.

We stand behind your order and guarantee delivery of the correct items with your approved artwork or we’ll issue a full refund for the entire order, no questions asked.

Please notify your Client Service rep or email us within 30 days from the date of delivery and we’ll provide a UPS pre-paid label for return shipping.

Approving Artwork

You always have final say over your design before the order enters production.

After you’ve placed your order, Lead Apparel will send a detailed proof of your logo or design within 24 hours via email. After you’ve reviewed, you can select ‘Approved’ or if any changes are needed, select ‘Request Edit’ and write any changes needed.

Lead Apparel can make changes to the color scheme, size or placement of the logo. We’ll notify you by email of any design changes beyond our control.

After you’ve approved the artwork, we’ll schedule a production time and ship your order within 10 business days. Your order status is available anytime by viewing Order Status

Artwork Requirements

Our system accepts most file types when uploading your logo into our Custom Studio however “vector” artwork is always preferred. Vector files allow the Lead Apparel Art Department to edit and optimize the artwork for your order.

The most common and preferred vector files are:

  • .EPS
  • .AI
  • .PDF
If you don’t have a vector file type to upload, please upload one of the following:
  • .JPG
  • .PNG
  • .BMP

If you experience any problems uploading and/or controlling your artwork through our Custom Studio, please contact Lead Apparel by phone, chat or email us and we’ll be happy to assist.

Find the Right Item

We encourage you to use our product filter to help find the items you’re looking for in minutes.
You can filter your selection by the following criteria:

  • Style
  • Brand
  • Price
  • Color
  • Fabric

Free Set Up

Lead Apparel offers Free Set Up on all Custom Logo Clothing orders

You’ll be pleased how easy it is to place first time or follow up orders.

Free Embroidery Sew Out’s
Most embroidery companies charge $50-$75 to create a digitized file and sew out when you place an order. At Lead Apparel, enjoy free set-up on any custom embroidered order up to 10k stitches.

Free Silk Screens
Most print companies charge $25-$50 per color for your first order and then $15-$30 for follow-up orders. At Lead Apparel, enjoy your 1st screen/color free of charge and $20 per color thereafter. There are ZERO repeat order charges.

No miscellaneous fee’s at Lead Apparel
Your final invoice from a Printer or Embroiderer can be confusing once they add all the miscellaneous cost like Repeat Screens, Ink Change, Thread Change, Poly-Bag, Drop-Ship Charges, Flash Charge, Hat or Bag surcharge, Jumbo Screens, Long Sleeve or Pant Prints, Shipping, the list goes on…
Your quote is your price with a 100% Money-Back Guarantee.

Happy Clients

Lead Apparel has a diverse Client base, serving small to large sized business and organizations around the world. Although the size and details are different for each order, we treat all orders with the same attention to detail and always provide the fastest shipping in the industry.

  • Home Depot
  • General Electric
  • Lexus
  • Chevrolet
  • Intel
  • Kohler
  • SAP
  • Bulleit Whiskey

The hats are awesome! - Amber - Pure Sense

We got the jackets yesterday. I love them! I’m still waiting on a few more individuals to give me their sizes. I’ll have the order for you tomorrow. We will be ordering more jackets than we originally thought. - Katrena - Local 12 Cincinnati WKRC-TV

The polo’s look and feel fantastic and arrived in great condition. Thank you so much. - Kelly - Better Built Basements

Hi Lead Apparel, It's been a while, all the polos and fleeces are working out wonderfully! I'd like to place an order for more fleeces! - Jennifer - Assistant Event Coordinator U of Pacific

I just received the jacket you sent and it looks great. - Julie - Arabian Horse Association

THANK YOU! They look awesome, we soooo appreciate them Adam, really! - Chicago English Bulldog

Thanks so much! this looks great. The entire experience was a breeze and I would recommend your products and embroidery services to anyone. We got a wonderful response from the clients at the show which is all we wanted. - Cindy @ Grainger

I'd like to do another order with you since the first turned out so well – Heather - Standard Co.

Lead Apparel, these are outstanding, the polo’s and the hats. We received yesterday which was almost a full week ahead of schedule. You’ve got a repeat customer! - Brian - Ernst & Young

The “Infinity Ward Crew” looks perfect. The team loves them. Turned out just the way we wanted. Thanks for excellent job. Thanks so much for working with me on everything and for your excellent customer service. Hopefully we can do business again in the future! - Kristin - Infinity Ward

Hi Kate, received the shirts yesterday and I am very pleased. I will be in touch with you soon about another order. Thanks! - Stephan - Snyders PDR

Those shirts look fantastic. What a wonderful job. - Amber - Pure Sense

Thank you for time over the phone. The logo and the shirts look great. I’m very pleased with my experience at Lead Apparel - Eileen Boyle - Great Lakes Mastiff Rescue

Thanks a million. The jackets got here in time for the event, and they look GREAT! Excellent work. - Don - AMC

I’ll definitely be in touch the next time we do another gift like this. - Tim - Equilar, Inc.

The shirts have arrived. First-class job, thanks. We will do business again. Regards, - David - DJDK Los Angeles

Thanks you so much, I do appreciate it. The prompt response in getting these designed and ordered is outstanding. We will keep doing business with you guys. - Josh - Sidney Health

Dear Lead Apparel, Received the shirts yesterday. That was quick! They turned out nice. Thanks for making it so easy! - Patty - Chicago

I just wanted to say that the shirts arrived (extremely fast shipping!). The shirts look excellent, you and your team did a very good job with it. Thanks for the great communication, I will be recommending your company to others. Thanks again - Charlie Siena College

Premium Brands

Lead Apparel offers a wide selection of apparel and accessories that can be decorated with your company or team logo. We’re pleased to offer the following premium brand-names for your order.

  • Nike
  • Adidas
  • Carhartt
  • Eddie Bauer
  • First Ascent
  • Ogio
  • Tumi
  • Victorinox Swiss Army

Each order is unique and has a purpose. Many times, a company is gifting Clients or Prospects and needs to be aware of the difference premium brands can have on the person receiving the gift. The difference being whether they will wear it proudly for years to come or throw it way the day they receive it.

Pricing & Discounts

Receive bulk discount promotions at the following quantities

  • Buy 6-24, additional 5% off
  • Buy 25-74, additional 7% off
  • Buy 75-149, additional 9% off
  • Buy 150-299, additional 11% off
  • 300-499, additional 13% off
  • 500+, additional 15% off

Bulk Discount promotions are exclusive offers and can't be combined with other promotions such as easy points (tm) or first time order promotions

Sample Orders

Lead Apparel is happy to accommodate clients who require a physical sample before placing their custom clothing order. Here are the important details to keep in mind when ordering samples.

Placing Sample Orders
You’re able to place your sample order directly at leadapparel.com or provide order details to our Custom Clothing Dpt by email. Billing and Shipping Information will be required to complete.

Order Confirmation & Invoice
You’ll receive a standard Order Confirmation by email. This Order Confirmation can be used as an invoice if ordering on behalf of a company expense account.

Processing time for sample orders
If you need to view merchandise without a custom logo, we'll ship within 2 days after you place the order. If you need a physical sample with your custom logo, allow 10 working days after you approve artwork.

Free Shipping & Expedited Service

Orders ship Free at Lead Apparel for any purchase over $50!
Lead Apparel ships UPS Ground or USPS Priority anywhere within the continental USA.

UPS or USPS published rates apply for orders shipping to Alaska, Hawaii, APO/FPO addresses or USA surrounding territories including Guam and Puerto Rico.
UPS Next Day or Two Day Service is available
If your order requires expedited delivery service, Lead Apparel offers UPS and USPS Next Day or Two Day service within the Continental USA. You can select either service at Checkout. Final shipping cost is based on UPS or USPS published rates.

International Orders via Bongo
For international orders, Lead Apparel ships via Bongo International. Bongo provides customers with their very own US address (not a P.O. Box). After you register with Bongo, you’re able to make purchases at Lead Apparel along with other US based on-line retailers and take advantage of Bongo’s discounted International shipping rates. In addition, you’re able to combine purchases from multiple online stores so you only pay once to ship your orders to your international address.

Sizing

When placing an order for an entire company or team, you want to make sure the items properly fit the people you’re ordering for. Lead Apparel understands this important step which is needed for every custom embroidered or screen printed order.

Finding Size Measurements
Whether polo shirts, jackets, pants, luggage or hats; you’ll find the information you need to accurately size your office or team without guessing. You can view detailed sizing information for any product located directly underneath the products image on the product page itself.

Forward size charts to colleagues and team members
In addition, you can forward this information to an unlimited number of email accounts. If you are collecting sizes for your office or team, simply enter the persons email in the ‘forward sizing info’ and the sizing details will be forwarded to them directly.

Turn Around Times

Custom Embroidered or Screen Printed Orders

After you’ve approved artwork for final production, the order will ship within 10 business days. Allow 2-4 days for delivery anywhere within the United States. You can check the status of open orders by logging into your Lead Apparel account and selecting “Order Status”

Blank Merchandise
Orders for blank merchandise are processed and shipped within 2 business days. An email confirmation is sent with UPS tracking for your convenience.